What is the professor's role in helping students? Obviously we're there to teach. Obviously this entails that I show up to class, lecture, ask questions, answer questions, and do other teaching activities (give and grade assignments, exams, and so forth).When you have a student who's seriously behind all the other students, just how much help and support are you expected to give?
My colleagues' policies range anywhere from "It's not my problem if it happens outside of these prescribed hours" to "Personal Tutor." I'm somewhere in the middle. I don't mind setting aside time for a specific appointment with a student to go over difficult material, but I don't set this up as a regular occurrence. When a student clearly has severe problems with completing the work, I refer them to other services, such as the writing and tutoring center. My personal feeling is that in those situations the problems in my class are symptomatic of a deeper underlying problem of poor preparation. The only way to fix it is with lots of additional work outside of the course material. While I'm happy to provide occasional help outside of class/office hour, I also don't believe that it's a part of my job description to be a personal tutor for the student.
On rare occasions, I feel slightly guilty about this. You hear those stories of the teacher who really cared and went above and beyond the call of duty to make sure that the students succeeded, you know, meeting before and after school, on weekends, investing a lot their own personal money and time. Everything-including-the-kitchen-sink-to-ensure-that-the-student-succeeds work ethic that win praises and a TV-movie-of-the-week, maybe even a full length film if it involves poor ethnic minorities in a gritty part of a town or a bleak rural outpost. While I certainly do admire the dedication of those teachers and I certainly do care that my students succeed, the truth is I don't care enough to give up my weekends for it. I already find it painful enough to give up several lovely Saturday afternoons to grading and I get paid to do this. I certainly won't do it for something I don't get paid for.
Once in a while there's some discussion about the failing students and what we should do about them. Inevitably someone (another prof, admin, a student representative) brings up that the professor should tutor that student until he/she does better. Theoretically I might be okay with this idea if 1) the College provided me with additional support to do this work, and 2) if it were only one or even two students. If you consider that it's perfectly possible to have up to a 1/3 of the class failing and multiply by the number of classes I teach, it quickly becomes apparent that practically speaking this is not going to happen.
Regardless, I feel that my job is to be a professor. Not a tutor. This means I draw a line at how much outside help and support I provide students. Occasional appointments -- yes. Every week outside of office hours -- no. If this means that I am a bad professor, well, I can live with it. I can live with showing up to class on time, giving a really good lecture, grading assignments and exams, having office hours, making occasional appointments with students, and going home.